Good employment practices

Our employees are key to achieving our business goals and realising our ambition to be a customer-centric company. We strongly believe we can serve our customers best if our employees are highly motivated and meet the highest standards in terms of expertise and competencies. Our human resources strategy is aimed at recruiting the talented people we need, enhance our staff’s motivation, skills, competences and performance to ensure we achieve our business goals.

We strive to create a safe and entrepreneurial working environment where employees can develop themselves, share ideas and feel empowered to not only make suggestions for improvements but, whenever possible, also help implement them. We strive for our people to be ambassadors of Delta Lloyd Group when dealing with customers and other stakeholders. We invest in our managers’ leadership skills, to ensure they support and stimulate our employees to perform well.

Number of FTEs
Number of FTEs at year end
20122011Change
Ongoing permanent staff
4,7304,782-52
Ending permanent staff
320373-53
Temporary staff
499544-44
Total
5,5495,699-149

In 2012, we set new, ambitious diversity targets and established a Diversity Council, to further promote diversity. We continued the implementation of the Strong Work project, enabling our employees to find a good work-life balance.

As part of our commitment to operational excellence, we launched a project to implement an HR resource desk. We also began implementing a new human resources information system (HRIS), which became fully operational in early 2013. We will also implement a new performance management module at our HR department in 2013.

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